The original coffee maker was faulty. The espresso pod compartment was a little out of alignment and could not puncture the pods- this is a semi common issue with this coffee maker system and a big deal since part of the allure is to be able to make espresso drinks. The “pause” function on the brewed coffee side also did not work. Coffee would continue to leak out onto the warming plate after the lever was in place. I ended up returning my original purchase and buying another one. The new one has worked great! It is kind of a bulky machine but it does look very nice.

Ordered twice first time had ‘ER11’. Second time I ordered it came in a cardboard box with shattered glass. I was unlucky. On the positive side- it looked great, made a good cup of strong coffee.