Let me first say I absolutely love this product! It is beautiful and functional. It cooks better than any similar product I have ever used, and I am a crockpot lover! I love it so much that I bought two more for family members I have probably used this product ten times. The coating is already chipping off in multiple places. First, the lid is chipping the coating at the top rim. I do realize that this will happen over time, but I also think that the lid should be more compatible with the product so that the chipping does not start happening this soon. Second, inside is chipping where the legs of the rack (that comes with the cooker) sits. I did see just today that there’s a silicone mat for the bottom. If something like this should be used with the rack, then they should be sold together. Also, I’m not one that likes to cook with silicone, plastic, etc. Third, it is scratching on the outside. I realize this is not ninjas fault, but with the level of care that we have shown this product, it seems very strange that there’s a scratch on it. Combine this with the other two surface, scratching issues, and I do think that there’s a surface problem with this product. These are things that I would expect from normal wear and tear over a period of time, but I’ve not had this product long enough to see this type of reaction. We treat it very well. It is washed with care, and I only used approved utensils on it. This is by far my favorite kitchen product I have ever owned, and I really hope that ninja finds a way to fix these issues. Plain and simple, this should not be happening with the amount of times we’ve used this. If you asked me three weeks ago, I would’ve given this thing 700 stars. This coating chipping off, especially on the inside since I have only used the rack a couple of times, should not be happening with this amount of uses.